Atlas Coal Mine National Historic Site

Interpretation Team Lead

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Posted On:
Closing On:
Thursday, 12th December 2019
Wednesday, 11th March 2020
Duration: May 4 - Sep 7, 2020
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Job Description:

 

Interpreter Team Lead 

Job Description 

 

The role ensures smooth operation of our front-line (visitor) services, including conducting a wide range of excellent quality tours for school groups, public groups, and pre-booked groups.  It also ensures the smooth operation of our frontline staffing, including daily frontline staff scheduling, pro-active problem solving, and leading daily team meetings.  Interpreter Team Leads are also responsible for relief and occasional gift shop responsibilities, including cash handling, shop restocking, public information and booking tours.  Finally, they are responsible for a range of cleaning duties, including ensuring our washrooms, buildings and general site areas are kept clean for visitors.  All duties must be performed in compliance with the Atlas’ occupational health & safety policies. 

 

Responsibilities: 

 

  1. Learn the history of coal mining in the Drumheller Valley, including the work and home life of the miners, the technical operation of the Atlas, and the social context in which the mines operated. 

 

  1. Develop school and public tours (public programming), using Atlas Coal Mine program outlines and interpretation standards.  Training and tour development will be supported by the curator and line managers. 

 

  1. Update daily staffing schedules to account for changes in tours, staffing levels and other circumstances.   

 

  1. Lead daily frontline team meetings and pro-actively engage with issues that arise over the season. The Interpreter Team Leads are a first point of contact for our interpreter team and a liaison between frontline staff and management. 

 

  1. Present a minimum of 3.5 hours of high-quality public programing per day, as outlined in daily schedules.  This programming will include tipple tours, train tours, tunnel tours, unmentionable tours, specialty tours, industry familiarity (‘FAM’) tours as well as school tours and privately booked group tours.     

 

  1. Perform gift shop duties as needed.  This includes cash handling (cash-in/cash-out/transactions), restocking, booking tours, answering phone inquiries and giving tour/site information. 

 

  1. Perform cleaning duties as needed to a high standard.  This includes cleaning bathrooms, historic buildings and general site cleaning (emptying garbages, etc). 

 

  1. As we are a small team at the Atlas, assisting management with other tasks may be required throughout the job term. 

 

Qualifications, Experience, and Competencies: 

Preferred Skills: