The Reservation Specialist supports guests through the reservation process, providing clear information and attentive service from initial inquiry through confirmation. This guest-facing role calls for professional phone etiquette, organized follow-through, and a welcoming approach across phone and front desk interactions.
Responsibilities
- Respond to reservation inquiries, explain available options, and assist guests with booking changes or questions.
- Use multi-line phone systems and front desk processes to manage calls, messages, and reservation details accurately.
- Apply customer service and guest services skills to address requests, resolve routine concerns, and coordinate with colleagues.
- Your impact: Accurate, timely reservation support helps guests plan with confidence and gives colleagues reliable booking information.
Requirements
Required: Clear communication, professional phone etiquette, customer service skills, and the ability to manage reservation details accurately while handling guest inquiries by phone or at the front desk. Preferred: Hotel experience, hospitality or guest services experience, familiarity with multi-line phone systems, and bilingual or multilingual communication skills that help serve a diverse range of guests.
Pay: $15.00-$17.00 per hour
Expected hours: 40.0 per week
Benefits:
- On-site parking
Work Location: In person
