Administrative Support Person

MH Enterprises is seeking a dynamic, personable, and detail-oriented individual to join our Stettler team as an Administrative Support Person. This role  requires excellent communication skills, strong organizational abilities, and a customer-focused approach to provide comprehensive administrative support to our employment services programs.

Front Office Support:‍

• Provide front office reception support, including direct interaction with the public.
• Schedule meetings and manage appointment calendars.
• Answer and manage direct phone calls, emails, and other inquiries from clients and the public through a multi-line phone system and email.

Document  Management, Database & Reporting:

• Update and organize files on SharePoint and other platforms.
• Maintain physical files as per programming requirements.
• Maintain and update various database systems and reports.
• Complete data entry, filing, and document management.
• Update in-house and online job boards with current employment opportunities.

Client Support:

• Deliver superiror client care with a professional, inclusive, and empathetic approach.
• Assist with resume and cover letter development as assigned.
• Conduct client follow-ups.
• Stay informed about available programs and services.

General Administrative Tasks:

• Manage incoming mail and oversee supply management.
• Monitor and balance monthly petty cash reports and submissions.
• Support the team with various projects and tasks as needed.

Education: Post-secondary Certificate/Diploma in Office Administration

Experience: Proven experience in administrative support roles.

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), and SharePoint.
• Familiarity with multi-level communication systems.

Soft Skills:

• Strong organizational and multitasking abilities.
• Excellent public relations and customer service skills.
• Strong written and verbal communication skills.
• Strong connection with local area employers is an asset.
• Attention to detail and problem-solving skills.

Other Requirements:

• Ability to support and enhance the existing administrative and managerial team.
• Ability to provide a Criminal Record and Vulnerable Sector Check.
• Ability to handle unique situations that arise in a customer care environment.
• Must maintain confidentiality when handling sensitive information.
• Flexibility to work part-time hour as needed.

Schedule:

• 8-hour shifts
• Part-Time Flex: Two-three days per week (inclusing Thursdays)
• Available for Full-Time Coverage: Require during alternate staff holidays.