The Assistant Team Leader provides support to the management team in executing and overseeing the daily retail store operations, ensuring excellent customer service, and maintaining a well-organized and efficient store environment. This role involves assisting in the supervision and training of store associates, handling customer inquiries and complaints, and helping to meet sales targets.
Daily tasks (but not limited to):
● Assisting the management team in managing store operations and staff.
● Boxing and unboxing daily shipments
● Stocking daily products on shelves.
● Climbing ladders to reach all areas of the store.
● Providing good customer service and resolving customer issues.
● Ensure store safety and cleanliness standards are maintained.
● Performing cash management, store opening and closing duties as needed.
● Following-up on assigned tasks
● Conducting managers on duty tasks: making sure daily breaks, time and attendance are participating in the hiring and performance management process.
What do you need to succeed?
● Approximately one (1) year of relevant experience in the retail industry
● At least one (1) year in a supervisory role
● Flexible availability required (day, evening, weekend)
● Ability to efficiently organize time and manage priorities
● Excellent communication and interpersonal abilities
● Demonstrates leadership, organizational and teamwork skills
● Ability to multitask, prioritize, work in a dynamic, fast paced and high-volume environment
● Customer service oriented
Why join our team?
● Stimulating and diverse working environment
● Competitive compensation and benefits package*
● Company matched pension plan*
● Tailor-made training program and integration process
● Opportunity to continue to develop retail and management skills and pursue a career within the company
● Dollarama is a growing Canadian business
*applicable to full-time employees only
An employee achieves full-time status when they have worked a minimum of 25 hours per week for a period of sixteen (16) consecutive weeks (with one [1] week grace period of working less than 25 hours)
Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by a human recruiter.
We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.
