POSITION SUMMARY:
The Guest Services and Front of House Administrator plays a pivotal role in managing the Front-of-House operations and coordinating the volunteer program to ensure the seamless execution of events at Badlands Amphitheatre. This position requires a dynamic individual with excellent organizational and interpersonal skills.
JOB REQUIREMENTS AND QUALIFICATIONS:
Previous experience in event coordination,volunteer management, or related fields. Experience in merchandise retail, concessions, food service, or hospitality is an asset. Strong organizational and multi tasking skills. Ability to work collaboratively in a fast-paced environment. Strong organizational and project management skills with the ability to multi task and prioritize effectively. Excellent interpersonal and communication skills, both written and verbal. Ability to work collaboratively in a team environment and foster a positive work culture. Proficiency in Google suite, volunteer, and database management software. Flexibility to work evenings and weekends as required during events and campaigns. Physical ability to stand, walk, and lift moderate loads.
PRIORITIES:
Front of House Operations Oversee Front-of-House event staff and operations during events. Collaborate with security, concessions, and production teams to optimize guest experience. Oversight of revenue including food & beverage, pre shows, merchandise and onsite fundraising. Guest Services Supervise event day contract staff, createcontracts. Address guest inquiries, concerns, and issues with professionalismand efficiency. Monitor and improve front-of-house processes for enhanced guest satisfaction. Manage work agreements and contracts for event staff. Other duties as assigned. Volunteer Recruitment and Management with assistance of the Volunteer Coordinator Develop and execute effective volunteer recruitment strategies to attract diverse and skilled volunteers. Conduct interviews,screenings, and orientation sessions to onboard new volunteers. Maintain a database of volunteers, ensuring accurate and up-to-date records of their skills, interests, and availability. Foster a positive volunteer experience by providing ongoing support, recognition, and feedback. Assign tasks and responsibilities to volunteers based on event requirements. Communicate event details, expectations, and any changes to volunteers in a timely manner.
COMPENSATION:
A wage $20-$24 to be paid bi-weekly (15th and last day of eachmonth), less applicable deductions. Compensation is based on education and experience.This amount includes any use of personal technology (i.e. cell phone,computer). A business phone line, with a dedicated phone number and accessiblevia an app on a cell phone or computer, will be supplied. Salary is based on a 35-hour work week. Work will be done during regular business hours with evenings and weekends as needed for events. Time off may be taken in lieu of extra hours for events. Two weeks of vacation are given within a one-year period.
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