The Office Administrator is responsible for the efficient and effective day-to-day front and box office operations of the Badlands Amphitheatre, including event ticket sales and setup, and guest inquiries. The position requires a blend of customer service, project management, and administrative skills.
Job Requirements:
Team Focus: Ensure that schedules are met, resources are allocated appropriately, and communication between various teams is effective.
Leadership: Onboarding and training new employees, delegating tasks, and assisting with scheduling and team oversight.
Box Office Sales and Guest Support: hands-on and detailed involvement in the day-to-day implementation of plans including box office sales, donor support, inquiries and operation of Ticket System Software.
Office Oversight: Maintaining office supplies, ensuring equipment like printers and copiers are functional, and other office duties include handling invoices, mail pickup and distribution, and coordinating receipts and invoices to support other teams. Managing and maintaining office software and hardware. Serve as support for IT-related issues, coordinating with the IT department to ensure timely resolution of staff technical problems.
Project Managing: Focus on the details of the tasks and projects related to the box office and general administration including project management software with attention to updating and organizing project tasks.
Communication: Liaison with our team of teams as a point of contact between employees, management, and external stakeholders. Responsibilities include phone operations including messages, responding to emails, handling routine correspondence, and assisting marketing with sales campaigns.
Financial & Accounting: Reporting for grants, allocating invoices and receipts, filing, processing and recording donations, Box Office and revenue support, cash handling and recording.
Qualifications:
- 3-5 years of experience in the office administration, arts, culture, and tourism sector.
- University Degree or equivalent experience.
- Strong analytical and interpersonal skills, with a strong focus on customer service.
- Demonstrated time management skills in a detailed deadline-oriented environment.
- Collaborative mindset with a track record of working effectively with cross-functional teams.
- Experience with Google Suite and project management software is an asset.
- Ability to manage and prioritize tasks, maintain organized records, and meet reporting deadlines.
- Experience with Theatre Manager ticketing software is an asset.
- Proficiency in Google Suite or similar is an asset along with project management software.
- Strong attention to detail and accuracy in data entry and record keeping.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills.