Sales Assistant

We are currently seeking a keen new hire to help our Drumheller and area sales team. Our team stretches across the province and other parts of the globe, we're a diverse, fun, and highly educated group of mostly "nerd" types that loves to have fun at work, while providing best in class support and service to our clients.

Duties of this role

• Maintaining a positive, empathetic, and professional attitude toward clients and coworkers.
• Consistently helping to maintain a clean and organized store and work area.
• Answer the phone in a punctual, friendly, and polite manner.
• Respond promptly to client inquiries.
• Communicating with clients through various channels.
• Acknowledge and help to resolve client complaints, transferring them to the correct colleague who can assist, if you cannot.
• Keep records of customer interactions, transactions, comments, and complaints in our platform, ConnectWise.
• Intake of computers and other various equipment from clients for technicians.
• Find, develop and nurture continued relationships with potential clients.
• Continue to maintain trusting relationships with existing clients.
• Book requested client technology consults.
• Understand products and services prescribed to clients.
• In client meetings, utilize a deep understanding of each client’s environment to identify needs and prescribe technology solutions that will elevate their business for the next 5 years.
• Negotiate with vendors, and manufacturers, as needed.
• Create quotes for clients, based on prescribed needs.
• Review prescribed technology listed in quotes with clients.
• Create own invoices, based off quotes.
• Liaise with colleagues and business clients to ensure delivery of products and services prescribed.
• Continuous education and training for professional growth and development

Maintain personal success:

• Make and meet all commitments, build trust, and help others to do the same.
• Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely, and documented.

Maintain company success:

• Assist in staff coverage of front desk, when required for breaks, illness, vacation, etc.
• Communicate and coordinate with colleagues.
• Participate in community and staff events

Required Skills

• Excellent phone, typing, and computer skills
• Ability to handle a FAST paced work environment
• Happy with learning on the fly, constant education improvements on our tools, services, offerings
• Empathy - assisting clients to ensure their needs are met
• Organized - being very organized, timely, and efficient
• Flexible- sometimes plans can change, and we just have to pivot and adapt
• Experience with ConnectWise, Outlook, SharePoint, Word, Excel, and Microsoft Teams considered an asset

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Additional pay:

• Commission pay

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person