POSITION SUMMARY: Reporting directly to the RCMP Administrative Supervisor – the RCMP Detachment Clerk is responsible for administrative support, facilitation, and coordination of public communications, customer service and police member services for the Drumheller RCMP Detachment and members of the Town of Drumheller – Community Enforcement Services.
The ideal candidate must have an exceptional aptitude for detail and take great pride in accuracy. Excellent administrative skills including keyboarding, professional phone manner, organization of filing systems and transcription of police records are core to the success of this position. This position is located in the RCMP detachment and candidates need to be comfortable working with many interruptions, with highly sensitive and confidential information, and victims of crimes under potential stressful situations and timelines.
Responsibilities include, but are not limited to:
- Supporting the general public courteously, and diplomatically both on the telephone and at the Front Counter with respect to a wide variety of complaints, problems and circumstances and relays emergency situations to the appropriate contacts (dispatch if necessary);
- Works collaboratively with RCMP Members and federal staff on a regular basis with respect to the day-to-day operation of the office;
- Summarizes and prioritizes gathered information, relays it correctly to ensure appropriate police response, and accurately records all required information
- Assesses inquiries/complaints and directs to RCMP/Municipal Enforcement or appropriate agency/resource;
- Enters data, maintains and updates appropriate databases to support police functions, including PROS, CPIC and JOIN.
- Initiates and maintains accurate police files by opening, generating and updating computer queries and entries. This includes the entering and removing of highly sensitive information such as Warrants and Conditions;
- Monitors and uploads information, statements, transcriptions, and Court Packages that are required in a timely manner and often are on a high priority time basis;
- Functions as a Court Liaison in attending court sessions and assisting Crown Prosecutor in securing court dates for Criminal, Youth and Traffic court sessions;
- Coordinates all Members, witnesses and information needed for court appearances, including entering and removing warrants for execution for RCMP as well as other provincial agencies;
- Respond to Access to Information requests;
EDUCATION AND EXPERIENCE
- A certificate or diploma in office administration, criminal justice, or equivalent experience and education is preferred.
- Three (3) years of office experience, preferable in a highly sensitive or policing work environment
- A proven aptitude for accuracy with written word and data entry
- Knowledge of Criminal Code, Municipal Bylaws, Traffic Safety Act and Provincial Statutes is preferred.
- Proficiency in RCMP software programs is preferred (i.e. PROS, CPIC, JOIN/2.0, CIIDS, eCollision, ROADS) and completion of RCMP PROS End User Course and PROS IM or willingness and ability to become certified upon employ.
- Extraordinary organizational skills
- Knowledge of the RCMP and judicial court and legal systems is highly desirable
- Experience transcribing statements from audio recording or digital media is preferred.
- Confident communicator in highly sensitive or stressful situations and strong conflict management skills
- Proficient in the use of Microsoft Office Suite (Word, Excel and Outlook)
- Ability to work under minimal supervision and to tight deadlines
- Valid Alberta Class 5 – Drivers Licence (or equivalent)
Conditions of Employment:
Must be able to obtain RCMP Enhanced Reliability Security Clearance
Employment Category: Temporary Full-Time
Hours per Week: 37.5 hours – Monday to Friday
Pay Scale: $26.13 to $31.68/ hour based on CUPE 4604 Collective Agreement
Benefits: As per the Town’s HR Policy and CUPE 4604 Collective Bargaining Agreement
Please submit resumes via the CAREERS section on our website on or before end of day Monday, October 24, 2024. ***Please note candidates who have already applied to an RCMP Clerk role within the past 3 weeks, are not required to reapply. Applications will be considered for both postings***
The Town of Drumheller is an equal opportunity employer and strongly supports diversity in the workplace; all candidates who are authorized to work in Canada are welcome to apply. We thank all applicants for their interest in this position; however only those candidates selected for an interview will be contacted. If you have previously applied in the last three weeks, your application will be considered. If you require support in applying for this position please contact us directly via email or phone call.
